Please note that everything in this policy is intended to align with the practice of your statutory rights. For further information regarding your statutory rights and policies, please refer to the ACCC website here.
               
REFUNDS/EXCHANGE 
  
Our policy outlines that your purchase is eligible for return within a 14-day window. In the case that a purchase does qualify for a return, this can be made to the original payment method only.

Please note: returns due to change of mind are eligible for an exchange only. Each frame is made to order, and therefore personalised and exempt from refund. 

The following goods cannot be returned for any reason - 
  • Custom products
  • Gift cards
In the case that your purchase is defective or damaged, Wall To Wall will replace it. If you wish to exchange the product for the same item, please get in touch via email at sales@walltowall.net.au for a returns authorisation. 
 
Please note that damaged prints will only be eligible for replacement if the fault is deemed as a manufacturing error. If the print is blemished by general wear and tear, it will not be replaced.
 
RETURNS PROCESS
To complete your return, proof of purchase is required in either the form of a receipt, tax invoice or bank statement. This must be printed out and included in your returns parcel. 

Please note: returns cannot be sent back to the manufacturer. They must be delivered to the following address - 
 
Factory 27/94 Keys Rd
Cheltenham
VIC 3192
 
SALE ITEMS 
All discounted items cannot be returned for a refund or exchange. They are final sale. 

GIFT PURCHASES
In the case that the item was purchased as a gift and was clearly stated so in the checkout section, a credit voucher will be issued to you for the value of the item if returned. Once the return is received back to our warehouse, a gift certificate will be mailed to you. 

RETURN SHIPPING COSTS
Shipping and handling costs are non-refundable for returns, and customers are responsible for return shipping costs. Wall To Wall reserves the right to deduct the cost of return shipping from refunds that are received in the form of a gift certificate. 

For further clarification on our return policies, please get in touch at sales@walltowall.net.au for assistance.