Terah Jug

Terah Jug

$89

Introducing the Terah Jug - a unique and stunning addition to any home. Made from beautiful ceramic, this matte creamy ivory jug features unique curves and is watertight inside, making it perfect for holding your stunning florals. Fill it with fresh blooms from your garden and place it on your kitchen table for a touch of spring all year round. Details and Size Actual colours may vary. This is due to the fact that every computer monitor, laptop, tablet and phone screen has a different capability to display colours and that everyone sees these colours differently. Indoor use only Due to the handmade nature of the vase, you may find some soft imperfections like small specks and ceramic lines which adds a unique and natural design. This is not considered a fault. Care Gently wipe with soft dry cloth, do not use outdoors for long periods of time where weather may alter the condition of the vase Dimensions D 18cm x H 28cm

Please note that everything in this policy is intended to align with the practice of your statutory rights. For further information regarding your statutory rights and policies, please refer to the ACCC website here.
               
REFUNDS/EXCHANGE 
  
As all items are custom made-to-order for our customers upon order, and not pre-made as such, therefore once an order is placed, it is not possible to be refunded for simply change of mind.

Please note: returns due to change of mind are eligible for an exchange only. Each frame is made to order, and therefore personalised and exempt from refund. 

The following goods cannot be returned for any reason - 
  • Custom products
  • Gift cards
In the case that your purchase is defective or damaged, Wall To Wall will replace it. If you wish to exchange the product for the same item, please get in touch via email at sales@walltowall.net.au for a returns authorisation. 
 
Please note that damaged prints will only be eligible for replacement if the fault is deemed as a manufacturing error. If the print is blemished by general wear and tear, it will not be replaced.
 
RETURNS PROCESS
To complete your return, proof of purchase is required in either the form of a receipt, tax invoice or bank statement. This must be printed out and included in your returns parcel. 

Please note: returns cannot be sent back to the manufacturer. They must be delivered to the following address - 
 
Factory 27/94 Keys Rd
Cheltenham
VIC 3192
 
SALE ITEMS 
All discounted items cannot be returned for a refund or exchange. They are final sale. 

GIFT PURCHASES
In the case that the item was purchased as a gift and was clearly stated so in the checkout section, a credit voucher will be issued to you for the value of the item if returned. Once the return is received back to our warehouse, a gift certificate will be mailed to you. 

RETURN SHIPPING COSTS
Shipping and handling costs are non-refundable for returns, and customers are responsible for return shipping costs. Wall To Wall reserves the right to deduct the cost of return shipping from refunds that are received in the form of a gift certificate. 

For further clarification on our return policies, please get in touch at sales@walltowall.net.au for assistance. 
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