"So familiar yet so foreign. If Japan is enigmatic, then Tokyo is the heart of that riddle, its rhythm and essence so utterly alluring that it demands to be explored." Michael Ryan and Luke Burgess.
TOKYO is a city of contrast - a hybrid if you will. Urban but relaxed, noisy and chaotic yet leisurely and nonchalant, ultra modern and cool yet traditional and respectful.
Our TOKYO accord is an ode to the latter of each of these juxtapositions and was inspired by the city's interspersed garden oases. A poetic bouquet of cherry blossoms, plum trees and a touch of cedar represent the peaceful tranquility and retreats that can be found even amidst the most chaotic if one knows where to look.
Top // Green tea leaf
Mid // Sweet cedar, plum
Base // Sakura blossom, birch
350 grams of scented soy candle. 45 hour burn time.
CANDLE CARE
Failure to follow instructions could result in fire, hazard or injury. Keep candle and flame away from children and animals. Never leave a lit candle unattended. Remove all packaging before lighting candle. Do not burn candle for longer than 4 hour intervals. Always burn candle on a level, stable fire/heat resistant surface. Keep away from things that catch fire. Keep away from drafty areas.
INSTRUCTIONS
Keep the wick trimmed to 6mm to ensure even burning and ensure your first burn is long enough to create an even pool of wax along to surface of the candle - we recommend 4 hours. This will avoid the candle from tunneling. Ensure candle is free of any foreign or flammable materials including matches and wick trimmings before burning. Keep wax pool free of debris. Do not touch or move candle when it is burning/hot. Store candle in a cool dry place below 25 degrees celsius and keep away from direct sunlight. Stop burning when 2cm of wax remains at the bottom of the jar. This will prevent possible heat damage to the counter/surface or container itself. Please note that the glass candle container will get hot on the bottom as the flame nears the base of the jar and most of the wax has been consumed.
Please note that everything in this policy is intended to align with the practice of your statutory rights. For further information regarding your statutory rights and policies, please refer to the ACCC website here.
REFUNDS/EXCHANGE
As all items are custom made-to-order for our customers upon order, and not pre-made as such, therefore once an order is placed, it is not possible to be refunded for simply change of mind.
Please note: returns due to change of mind are eligible for an exchange only. Each frame is made to order, and therefore personalised and exempt from refund.
The following goods cannot be returned for any reason -
Custom products
Gift cards
In the case that your purchase is defective or damaged, Wall To Wall will replace it. If you wish to exchange the product for the same item, please get in touch via email at sales@walltowall.net.au for a returns authorisation.
Please note that damaged prints will only be eligible for replacement if the fault is deemed as a manufacturing error. If the print is blemished by general wear and tear, it will not be replaced.
RETURNS PROCESS To complete your return, proof of purchase is required in either the form of a receipt, tax invoice or bank statement. This must be printed out and included in your returns parcel.
Please note: returns cannot be sent back to the manufacturer. They must be delivered to the following address -
Factory 27/94 Keys Rd
Cheltenham
VIC 3192
SALE ITEMS All discounted items cannot be returned for a refund or exchange. They are final sale.
GIFT PURCHASES
In the case that the item was purchased as a gift and was clearly stated so in the checkout section, a credit voucher will be issued to you for the value of the item if returned. Once the return is received back to our warehouse, a gift certificate will be mailed to you.
RETURN SHIPPING COSTS
Shipping and handling costs are non-refundable for returns, and customers are responsible for return shipping costs. Wall To Wall reserves the right to deduct the cost of return shipping from refunds that are received in the form of a gift certificate.
For further clarification on our return policies, please get in touch at sales@walltowall.net.au for assistance.
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